Terms of service

Welcome to Glowhaus Solace. By accessing or using our website (the "Site") and purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site without express written permission from us.

2. Eligibility

By using this Site, you represent that you are at least the age of majority in your jurisdiction, or that you have given us consent to allow any of your minor dependents to use this Site.

3. Products and Pricing

All products are subject to availability. We reserve the right to discontinue any product at any time. Prices for our products are subject to change without notice. We reserve the right to refuse or cancel any order for any reason, including if the product or pricing was listed in error.

Because our items are shipped from third-party fulfilment partners, product colours, packaging, or minor design details may vary slightly from photos shown on the Site.

4. Payment

We accept payment via the methods displayed at checkout (including but not limited to major credit/debit cards and PayPal). By providing payment information, you represent that you are authorised to use the designated payment method.

5. Order Acceptance and Cancellation

Your receipt of an order confirmation does not signify our acceptance of your order. We reserve the right to accept or decline your order for any reason, including suspected fraud or errors in pricing or product information. If your order is cancelled after payment, you will receive a full refund.

6. Shipping and Delivery

Please see our separate Shipping Policy for full details on processing times, delivery windows, and related terms, which are incorporated into these Terms of Service by reference.

7. Returns and Refunds

Please see our separate Refund & Returns Policy for full details, which is incorporated into these Terms of Service by reference.

8. Intellectual Property

All content on this Site, including text, graphics, logos, images, and the Glowhaus Solace name and branding, is the property of Glowhaus Solace or its licensors and is protected by applicable intellectual property laws.

9. Limitation of Liability

To the fullest extent permitted by law, Glowhaus Solace shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Site or products purchased through it. Nothing in this section limits any rights you have under the Consumer Guarantees Act 1993 or Fair Trading Act 1986 that cannot lawfully be excluded.

10. Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of New Zealand.

11. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our Site. It is your responsibility to check this page periodically for changes.

12. Contact Information

Questions about these Terms of Service should be sent to us at:

Email: glowhaussolace@outlook.com