Shipping policy

1. Processing Time

All orders are processed within 1–3 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Time

Because we work with trusted overseas fulfilment partners to keep our prices low, please allow 7–20 business days for delivery, depending on your location. We know that's longer than picking one up in a shop — but it's what lets us offer this quality at this price. Delivery estimates are not guaranteed and can be affected by customs processing, holidays, and carrier delays outside our control.

3. Shipping Costs

Shipping charges for your order will be calculated and displayed at checkout.

4. Order Tracking

Once your order ships, you will receive a tracking number by email so you can follow your package's journey.

5. Customs, Duties, and Taxes

Glowhaus Solace is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Damages

Glowhaus Solace is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or us directly at glowhaussolace@outlook.com to file a claim.

7. Lost or Missing Packages

If your tracking shows delivered but you haven't received your package, please check with neighbours and your local courier depot first, then contact us at glowhaussolace@outlook.com within 14 days so we can help investigate.

8. Contact Us

For any shipping-related questions, contact us at:

Email: glowhaussolace@outlook.com