Refund policy

We want you to love your Glowhaus Solace touchless soap dispenser. If something isn't right, here's how we can help.

1. Returns

You have 30 calendar days from the date you received your item to request a return.

To be eligible for a return:

  • Your item must be unused and in the same condition that you received it
  • Your item must be in the original packaging
  • You'll need the receipt or proof of purchase (your order confirmation email)

To start a return, contact us at glowhaussolace@outlook.com with your order number and reason for return. Items sent back to us without first requesting a return will not be accepted.

2. Damaged, Defective, or Incorrect Items

If your dispenser arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery at glowhaussolace@outlook.com with your order number and a photo of the issue. We will arrange a replacement or full refund at no additional cost to you, including any return shipping if applicable.

3. Return Shipping

Unless your item arrived damaged, defective, or incorrect, you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

4. Refunds

Once we receive and inspect your return, we will notify you that we've received it and let you know whether the refund is approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

5. Exchanges

The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

6. Your Rights Under New Zealand Law

Nothing in this policy affects your statutory rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If a product has a problem that could not reasonably have been expected (a major failure), you may be entitled to a replacement or refund regardless of the timeframes above.

7. Contact Us

If you have any questions about our Refund & Returns Policy, please contact us at:

Email: glowhaussolace@outlook.com