Privacy policy

This Privacy Policy describes how Glowhaus Solace ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or make a purchase from glowhaussolace.com (the "Site").

1. Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. We refer to this automatically-collected information as "Device Information."

We collect Device Information using the following technologies:

  • Cookies — data files placed on your device, often including an anonymous unique identifier.
  • Log files — track actions occurring on the Site, and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons, tags, and pixels — electronic files used to record information about how you browse the Site, including the TikTok Pixel, which helps us understand the actions you take on our Site and measure the effectiveness of our advertising.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers — processed securely by our payment processors and not stored by us), email address, and phone number. We refer to this information as "Order Information."

2. How We Use Your Information

We use the Order Information to:

  • Fulfil orders placed through the Site (including arranging shipping and providing invoices/order confirmations)
  • Communicate with you
  • Screen orders for potential risk or fraud
  • Provide information or advertising relating to our products or services, in line with your preferences

We use the Device Information to:

  • Help screen for potential risk and fraud (in particular, your IP address)
  • Improve and optimize our Site (for example, by generating analytics about how customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns, including through TikTok)

3. Sharing Your Information

We share your Personal Information with third parties to help us use it as described above. For example:

  • Shopify — our e-commerce platform, which powers our online store. You can read more about how Shopify uses your personal information at shopify.com/legal/privacy.
  • TikTok — we use the TikTok Pixel and TikTok Ads to advertise the Site and measure ad performance. TikTok may use this data subject to its own privacy policy.
  • PayPal / Shopify Payments — to process your payment securely.
  • Shipping and fulfilment partners — to deliver your order to you.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Behavioural Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you, including through TikTok Ads. You can opt out of targeted advertising by:

  • TikTok — visit TikTok's ad preferences within the TikTok app, or tiktok.com/legal/privacy-policy
  • General — visit the Network Advertising Initiative's opt-out portal at optout.networkadvertising.org

5. Your Rights (Privacy Act 2020)

If you are a New Zealand resident, under the Privacy Act 2020 you have the right to access the personal information we hold about you and to request correction of any inaccurate information. If you would like to exercise this right, please contact us using the details below.

6. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

7. Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at:

Email: glowhaussolace@outlook.com

Address: Suite 1267, Unit A, Level G, 26 Hobson Street, Auckland 1010, New Zealand